At WHL, we believe that building strong stakeholder partnerships is key to building a more sustainable business and future.

A vital component of this is understanding how we influence and impact our stakeholders, and also how we can learn from and leverage our stakeholder base. In turn, we aim to create shared value from our activities through identifying societal and business benefits simultaneously for all our stakeholders.

Our Good Business Journey not only aims to comprehensively manage our business risks but to also meet the expectations of these key stakeholder groupings:

  • Our customers – throughout our store locations, we make every effort to satisfy our customer requirements around our product quality, value, and sustainability.
  • Our employees – we employ almost 40 000 people across our global operations, and recognise our role as a leading employer to enable wellbeing through investment in skills, learning opportunities, and conducive working environments.
  • Our suppliers – we source goods and use the services of thousands of direct and indirect suppliers. We strive to provide favourable terms and support their development in a long-term and sustainable way.
  • Our communities – we operate in South Africa and 10 other sub-Saharan African countries as well as in Australia and New Zealand. We appreciate the need to be meaningfully involved in community upliftment initiatives in the areas within which we operate.
  • Our shareholders – as a JSE-listed and publicly traded company, we have numerous shareholders in South Africa and abroad, ranging from major institutions to individuals.
  • Our debt funders – are a major source of capital and we ensure that the Group is adequately funded to meet its financial obligations and business objectives while managing the related risks.

We also engage and partner with a range of government departments, non-governmental organisations, media, academic and industry bodies, and recognise the importance of this support and feedback as part of our long-term business sustainability.