Our customer insights and data will drive and inform all our business decisions as we become a more customer-obsessed Group. To build on this, we continue to enhance our loyalty proposition and offer our customers a connected retail experience.
We are focused on offering our customers a connected retail experience. This entails connecting our customer seamlessly from our physical store to our digital experience, and helping our staff deliver a consistent, brand-aligned customer experience.
We differentiate ourselves on quality fashion that is relevant to our customers through clearly segmented, design-led ranges and innovation.
We are focused on providing our customers with consistent superior quality, flavour, and innovative food at great value.
A key strategy for the Group is to leverage scale across the southern hemisphere. Through closer integration across business operations, we will drive efficiencies and add significantly to profitability.
Our vision is to be one of the world’s most responsible retailers. We will achieve this by entrenching our Good Business Journey programme throughout the Group. Through this programme, we embed sustainability into every aspect of our business model. We have committed to achieving aggressive targets by 2020 and aim to achieve them through focusing on eight sustainability pillars.