Our customer insights and data drive and inform all our business decisions as we become a more customer obsessed Group. To build on this, we continue to enhance our loyalty proposition and offer our customers a connected retail experience.
We focus on offering our customers inspiring, engaging and relevant digital and
in-store journeys, helping our staff deliver a consistent, brand-aligned customer
experience and connecting our customers seamlessly from our physical stores to our digital platforms and vice versa.
We differentiate ourselves on quality fashion that is relevant to our customers through clearly segmented, design-led, quality ranges and innovation.
We are focused on providing our customers with consistent superior quality, flavour, safe, and innovative food at great value.
We leverage our Group scale across the southern hemisphere, particularly within
Australia. Through ongoing integration across business operations, we will drive
efficiencies and maintain an absolute focus on cost control, adding significantly to Group profitability.
Our Good Business Journey is our plan to make a difference for our people, in our communities, and for our environment. It encompasses the issues which matter most to our stakeholders and also enables a consistent approach to managing sustainability issues across our global supply chain. Our Good Business Journey facilitates us to achieve our vision to be one of the world’s most responsible retailers.